Shipping Policy

Effective Date: May 09, 2026

At SHA’S FURNITURE AND MATTRESS OUTLET LLC, we are committed to delivering furniture and mattress orders in a timely and careful manner. Each order is prepared with attention and shipped through reliable carriers to ensure a smooth and dependable delivery experience.

Order Processing Time

All orders are processed within 0 to 2 business days.
Orders placed after 5:00 PM will be processed on the next business day.

Please note that orders are not processed or shipped on Sundays or public holidays.

Shipping Time & Delivery Estimates

Once your order has been processed, it is shipped using our standard shipping method. Estimated delivery times are as follows:

  • Transit Time: 3 to 5 business days
  • Total Delivery Time: 3 to 7 business days (processing + transit)

Delivery times may vary depending on your location, weather conditions, or carrier-related delays that are beyond our control.

Shipping Location

We currently ship within the United States only.
International shipping is not available at this time.

Shipping Charges

We offer free standard shipping on all orders.
There are no additional shipping fees charged at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This allows you to track your order directly through the carrier’s website.

If you do not receive a tracking email within 2 business days after placing your order, please contact us for assistance.

Delivery Issues or Delays

If your package is significantly delayed or marked as delivered but not received, please contact us as soon as possible so we can assist in locating your shipment.

Damaged Packages

If your package arrives damaged, please do the following:

  • Take clear photos of the damaged item and the packaging
  • Contact our customer service team within 7 days of the delivery date
  • Send the photos and your order number to [email protected]

Without photographic proof of damage, we cannot offer a refund, replacement, or credit.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before placing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.

If you need to correct your shipping address and your order has not yet shipped, please contact us immediately.

Contact Information

For any questions or concerns related to shipping, please contact us using the information below:

Legal Name: SHA’S FURNITURE AND MATTRESS OUTLET LLC
Business Type: Limited Liability Company (LLC)
Owner: Lashawn Holston
Website: https://shasfurnituredetroit.com
Email: [email protected]
Phone: +1 (313) 469-9549
Address: 10191 Gratiot Ave, Detroit, MI 48213, USA

Business Hours:
Monday-Saturday: 11:00 AM – 6:00 PM
Sunday: Closed